Terms & Conditions

Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply.  Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account.  Aston Coach accepts VISA, MasterCard and American Express credit cards.  Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes.  Checks may be required to be received in advance in order to clear prior to date(s) services are rendered.  New and one-time clients will be required to present their card for imprinting.  Additional ID verification may also be necessary.

Airport Transfers

Aston Coach Limo and Car Service provides a flat rate for most domestic commercial airport pickups and drop-offs to or from Airports in the immediate NJ NY CT PA area and involving most major airports and metropolitan areas across the US.  The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Aston Coach Limo and Car Service by each respective airline’s automated system (Aston Coach Limo and Car Service is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes.  Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S.

Point to Point Transfers

Aston Coach Limo and Car Service may provide point-to-point transfer rates for local pickups and drop offs within the immediate NJ NY CT PA service area.  Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations.

Hourly Service

Aston Coach Limo and Car Service provides an hourly rate for all other service based on a two (2) hour or more minimum charge.  Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client.  Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time.  Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.

Cancellations & Changes

Aston Coach Limo and Car Service understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:

For local service in the NJ NY CT PA area, we generally accept cancellations on sedan & SUV airport transfers without a charge two (6) hours before the scheduled pick-up time.

Vans, Minibuses, premium and specialty vehicles require no less than a ten hour cancellation notice.

Motor coaches require no less than 2 week cancellation notice and up to 30 days notice.

International cancellations require a minimum 48 hour notice or as noted in your confirmation.

Cancellation notices may vary due to local conditions (i.e. weather), event, and vehicle type and market area.

Special Events & Peak Demand Rental Times

Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations.  Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.

 

 

Tips

Aston Coach Limo and Car Service charges 20% tip included the all-inclusive price shown on your quote, additional gratuity will be up to the passenger.

No Shows

If you do not see your chauffeur, please call our office immediately at 551-556-4138 or email us at reservations@astoncoach.us to avoid the full-charge “no-show” fee.  We generally include all admin/licensing and/or STC

fees and recommended 20% chauffeur gratuity in the minimum no-show fee for your convenience. For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC and recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pick-up location.

For Hourly Service, a fee equal to 2 hours of service, admin/licensing/STC and recommended gratuity (gratui will be charged when the client does not show at the pre-arranged pick-up location.

 

Arrival Time

Aston Coach Limo and Car Service and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time.  However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur.  No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.

Baggage and Other Property Transported

Aston Coach Limo and Car Service cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles.  We will do everything possible to secure and retrieve any belongings left in the vehicle.  Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Passenger Conduct

Aston Coach Limo and Car Service reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way.  Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle.  Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.  In such instances, services will be terminated immediately and no refunds will be offered.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food

& drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense.  Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client.  The minimum clean up fee is $200.

 

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited.  Smoking in the vehicle by the client or any passenger will result in an automatic minimum $200 charge.  Damage caused by smoking activity will also be charged to the client.

 

ADDITIONAL CHARGES

Wait Time (Airport & Point-to-Point Transfers)

For airport and Amtrak arrivals, Aston Coach Limo and Car Service offers a 30-minute grace period from the updated arrival time.  Thereafter, wait time will be charged at $1 for each additional 1 minute period.

For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at $1 for each additional 1 minute period.

 

Stops (Airport & Point-to-Point Transfers)

Extra stops, including extra airline stops are charged a minimum $15 per “en-route” stop and include a maximum 10 minute wait period at the stop.  Additional wait time is charged at the prevailing hourly rate in quarter hour increments.

Admin/Licensing Fee

A 5% Administrative Fee for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.

Other Charges

Other charges include reimbursement for tolls, bridges (in NJ NY CT PA), parking and airport, licensing and event fees, WiFi and client requested incidentals and amenities.

Holiday & Off-Hour Surcharge

A $20 surcharge added to the base fare on transfers will be charged to your bill on the following holidays and during the hours of 12:00am and – 11:59pm New Year’s Day, Thanksgiving Day, Christmas Day and Christmas & New Year’s Eve after 5:00 P.M.

Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates

 

 

Rates, charges and terms are subject to change without notice